SHIPPING AND RETURNS

SIMPLIFIED SHIPPING TERMS FOR SWEATERS AUSTRALIA

Experience Easy Shipping with Us!

Australian Shipping:

  • Express Postage: $10.00 for orders under $150 within Australia.
  • Free Express Postage: For orders $150 and above. Note: If garments are returned, resulting in a total spend below $150, a $10 restocking fee will be deducted from your refund.

International Shipping:

  • We ship to nearly every country worldwide.
  • Two options: Australia Post (approx. 1-2 weeks) or DHL courier services (2-4 days).
  • Quick Dispatch: Over 98% of orders are shipped within 1-24 hours of receiving the order. Occasionally, there may be a slight delay.

Tracking Made Easy:

Customer Support:

  • If you have any concerns about your delivery, feel free to contact us anytime.


Email: info@sweatersaustralia.com.au
Phone: 1800 73 22 71


OUR RETURNS ARE SIMPLE TOO

At Sweaters Australia, we want to ensure your complete satisfaction with every purchase you make from us. We understand that sometimes returns are necessary, and we have a simple returns policy in place to make the process easy for you. Please review the details below:

    1. Eligibility and Timeframe:

      • For Australian orders, returns must be initiated within 21 days from the date of purchase.
      • For international orders, returns must be initiated within 30 days from the date of purchase.

    2. Refund Process:

      • To initiate a return, please send the item(s) you wish to return to the following address: 
        Sweaters Australia,
        PO Box 237,
        South Caulfield, 3162 Australia
      • Please ensure that the item(s) being returned are in their original condition, unworn, and with all tags attached.
      • When returning an item, the refund will be issued for the product cost minus the original postage cost. (if garments are returned and this brings the total spend under $150, a $10 restocking fee will be deducted from your refund) Please note that return shipping costs are the responsibility of the customer.

  1. Exchange Process:

    • If you would like to exchange an item for a different size, colour, or style, please include a note with your return indicating the desired exchange details.
    • Exchanges are subject to product availability. If the desired item is not available, we will issue a refund as per the refund process mentioned above.

  2. Return Shipping:

    • The customer is responsible for the cost of return shipping, except in cases where the return is due to our error or a defective product.
    • We recommend using a trackable shipping method and retaining proof of postage for your records. Sweaters Australia is not responsible for lost or damaged return packages.
  3. Non-Returnable Items:
    • Some items may be non-returnable or subject to specific return conditions. These items will be clearly marked on our website or in the product description.

    We strive to process returns as quickly as possible once they are received. Refunds will be issued to the original payment method within a reasonable timeframe.

    If you have any further questions or require assistance regarding our returns policy, please feel free to contact our customer support team at on Aust 1800732271 (Int +61419105822).

    Thank you for choosing Sweaters Australia. We appreciate your business and look forward to serving you again in the future.

    Sincerely,

    Sweaters Australia